21, the special customer
KFC KFC International, the U.S. subsidiary of more than 60 countries around the world, reaching more than 9900. However, KFC International, thousands of miles away, how can we trust his subordinates to behave then? < br> time, Shanghai KFC Corporation Ltd has received 3 copies of the identification of the book sent to them the work of the Bund fast-food restaurant 3 times the quality of identification score points, respectively 83,85,88. Fangjing Li and foreign companies are worth staggering, which is how the three points assessed? original, KFC International, hiring, training a group of people, let them sneak into the shop pretending to check the customer ratings.
these , which makes fast-food restaurant managers, employees often feel a certain pressure, did not dare to neglect.
many companies, employees and employers often fight guerrilla warfare. When the boss at the time, they pretended to, the performance of hard, seems to be bit longer, but the staff was competent; and other bosses sooner left, under the people in the office of the Monkey King. A lot of bosses will be at this time to kill a Parthian shot, hey, just caught. Nonetheless, they not a long-term approach, the boss did not play so much energy to talk to staff guerrilla warfare, mainly the establishment of the system. If the establishment of a sound system so that employees realize that regardless of any time have to be serious work, as always, then, employees under the lazy will not be abused and lead to Alice.
people to do a self-examination is easy, the challenge is in constant self-reflection, always give yourself a little pressure, a little reminder. corporate executives need to act as a reminder that, from time to time give them a little pressure, a little motivation to maintain the initiative staff for their dedication.
manager is not the greatest test of the effectiveness of managers, but in the absence of the manager staff time.
22, Sony's internal switch to < br> One night, Sony Chairman Akio Morita, in accordance with the practice staff into the staff restaurant and eat together and chat. He kept this habit has been to foster co-operation of staff awareness and good relations with them.
this days, Akio Morita, unhappy workers suddenly found a young, full of feelings, focusing instead on eating, and no reason. So, Akio Morita, the employee to take the initiative to sit opposite, and his conversation.'ll feel after a few drinks, the staff finally spoke: only to find, I do not work for Sony, but for a long course work. Frankly, I am the chief is incompetent, but sadly, all my actions and recommendations had to Chief for approval. I some of his small inventions and improvements, not only do not support the chief, do not explain, I sarcastically also depends toad wants to eat, have ambitions. For me, this is Sony's section chief. I am very discouraged, disheartened . This is the Sony? This is my Sony? I actually have to give up a generous share of the work came to a place like this! I'm afraid a lot of employees, managers should be concerned about their distress, to understand their situation, can not block the way of their upward mobility, the question arose the idea of reform of the personnel management system. after Sony began an internal weekly tabloid, published each department's and energetic talent, not passively waiting for them to work but take the initiative to give them the opportunity to display their abilities. In Sony's implementation of the internal recruitment system since most people have the ability to find their own jobs than the favorite, and human resources department can identify those Internally, if a general staff for their ongoing work and are not satisfied that the unit or another of the department work more suitable for them, want to change it is not easy. Many people did very well only in that moved to his superiors that it is necessary only when a change in position to do so, and such a thing ordinary life is also difficult to hit a few times. When the staff are often on their own aspirations disappointed, their enthusiasm for work will be inhibited , which employers and employees themselves are a great loss.
a unit, if you really want to personnel director, do not worry about the staff who pick third pick of the four positions. as long as they do well, even though they go to war . The more people struggle, I believe is also doing better. For those not capable of self that the appropriate position to grab, and screw the remaining staff, let him waiting list or being laid off, or simply to consider the external. Sony is that the internal job-hopping system, the ability of staff satisfied with most of them can find their own positions, those who can not afford to participate in various recruitment of staff and personnel departments will become the object of concern, and the personnel department also may find some of his men frequently to the department's most wanted people with good , defects, less likely to resign than external candidates.
23, Hitachi's legal, nor desirable. Han solution. original, Hitachi offers a special set for the staff of The role of corporate cohesion.
Hitachi Enter the to read these files until you find the object of satisfaction so far, once he (she) is selected, contacts, all information will be sent to selected parties to be elected party, was elected party if they agree to meet, the company arranged for two appointments, appointments After both parties must report to the contacts on the other side's views.
Finally one day, the same company as the operator of the Hitachi Keiko Tomizawa came down from the computer, went into Tanaka's life, They first date, is not far away from the office for lunch at a restaurant, a meal eaten about 4 hours, less than a year, they married, were married by a company 70% of the guests are couples Tanaka colleagues.
With the warmth of family, employees will naturally single-minded rush at work, because the family is the company , but to wells of a atmosphere, he will feel at ease, naturally, higher morale in virtually a.
24, the Spanish eat catfish effect
sardines, but sardines are very delicate, very suited to the sea after leaving environment. When the fishermen come to catch sardines just slot back into the fish pier, sardines will die before long. and dead sardines taste good sales were also poor, if the arrival sardines and survive, the fish will sell for several times higher than the dead fish. To prolong the survival of sardine fishermen trying to fish alive to the port. Then the fishermen come up with a sure way to several Satin catfish fish predators on the transport containers. because catfish are predatory fish, into fish tanks, the catfish will move around to find fish to eat. to escape predators swallowed, sardines natural speed swimming, thus maintaining vitality. In this way, sardines, jump back to a section of fishing.
which in economics is called A company, if the officer long-term fixed to a lack of vitality and freshness, prone to inertia. In particular, some older employees, long working hours are likely tired, tired lazy, Yilaomailao, it is necessary to find some outside of the ; joined the company, creating some tension. When employees see their positions have become more , a vibrant business naturally.
when the pressure is there, in order to develop better survival, fear of those who will inevitably be more diligent than others, but the more hard, run the faster.
proper competition as catalyst, can inspire people to maximize the potential of the body.
25, director of
day precision machinery Co., Ltd. Korea to implement this unique management system, that let employees take turns as director of management facility.һ��, like the director and the director really has the power to deal with official business. When һ�� director criticism of workers, be recorded in the diary in detail and allow access to all department employees receive. all departments workshop supervisor, was certified at any time based on criticism of their work. this plant to implement significant. to carry out the first year of production cost savings more than 300 million dollars.
to every member companies better insight into their business is a member of this family, and personally to make a return to management , not only can fully mobilize their enthusiasm, but also various aspects of management deficiencies that have a positive effect.
major responsibilities of modern business management to pursue business goals is both consistent with personal goals, both more more consistent effect of management
26, Liang Ma Su
bottomless pit cut three times in Zhuge Liang and Sima Yi Jie Ting Battle, Ma Su volunteered to send troops to keep Jie Ting, Liang mind though worried, but expressed willingness to establish military order Ma Su If the family fails to death, Zhuge Liang before he reluctantly agreed to send troops, and assigned to accompany General Wang Ping, and complete account of the placement of forts to be immediately after the return, something to discuss with Wang Ping, Ma Su eleven agreed. But the army to Jieting , Ma Su soldiers bent on rolling hills and did not listen to the recommendations of Wang Ping, but failed to comply with the agreed plans will be sent back to camp in front of this Part. wait until the troops attack Sima Yi Jie Ting, Wai soldiers in the mountain of food and water supplies cut off, making the Ma Su never led, stronghold of Jie Ting abandoned. hindsight cries for the maintenance of military discipline and cut Ma Su, and please dispose of demotion from the third.
discipline is the cornerstone of any system, organization and team to be able to last long, and its force is important to maintain team discipline. to establish the discipline of the team first and foremost thing is: the leader they have to take the lead maintenance of discipline.
of Dr. Chen Yian once said: people.
everyone is equal before the fire, who touched who suffer hot.
27, so that the inevitable
things, to put it clearly and logically. king thought, two concubines of the king as captain.
Sun Wu will practice the essentials line-up * speak clearly, but the official call passwords, these women laughing in a heap, tangle, who did not listen to him . Sun Wu once again explained the essentials, and the two captains to lead by example. but he cried the password, the ladies, or indifference, the two captain's favorite concubine is laughing doubled up. Sun Wu said sternly: , not the palace; you are now a soldier, not the ladies; My password is the military orders, not a joke. you do not follow the password * practice, the two captains did not obey orders to take the lead, which is in flagrant violation of military law, they should be beheaded! he called warriors killed two concubines.
field suddenly quiet, the ladies who are afraid to speak scared, when Sun Wu then shouted the password, they pace neat, uniform movement, the real has become well-trained soldiers. Sun Wu sent for to review the king, the king is the loss of two concubines and Wan-pity, no thoughts of view ladies * training, just send someone told Sun Tzu: You command a certain disciplined army can win battles. more difficult. In particular, the mid-level management positions, often encounter such problems Sun Wu, in the implementation of some policies out of touch when it because some people can not benefit of the old cast. these people or their jobs than higher, or can not afford to offend a lot of their background, they will let you hinder the formation of a dilemma.
is the so-called Some senior people are offended his position does not lead to security, but if you do not continue to implement the policy of the future as you finish off. This is what we usually refer to opportunity costs, it is the use of the most common kind of economics Theory: Game Theory. In fact, if you really are objective and fair implementation of policies, not too much entangled in its own interests, your chances of success is still very large.
is scheduled to be operational implementation of the terms, the decision would immediately send troops action; generals no doubt plans, soldiers no doubt Luanxiang heart.
28, is a joke to blame
magazine such as electricity, full of energy, majestic, when the suspect during the screening thieves who always makes up first guilty.
with the trainer gave the orders, sunspots soon something missing from the mouth to the secret place Diao out, then Youxiang crowd standing around and did it without much effort to Diaozhu the thief.
sunspots look trainer excitedly, waiting for the awards. but the trainer said was hard, shaking his head on the sunspot : identification. professional told sunspots, it's right! then again the thief Diao out again. But trainers have no doubt: to spend more time to smell identified. Finally, it is still on the thief's side, looked firmly to the trainers: is he! will not be someone else!
growled loudly, expression is also severe up.
sunspot confidence was defeated, he believes the trainers more than believe in themselves. it gives up the thief, to find someone else. but no, ah! smell fool sunspots. it anxiously pacing the step, everyone's feet have stopped for a while, Huer hasty olfactory identified, Huer twisted eyes back to look into the depths trainer hh Finally, it is under the trainer's cue to give a false thief Diao out.
Mentors and those with a laugh. sunspot confused, stunned on the spot. After the trainer told the sunspots: After understand that this is a hoax, it is extremely painful, blow to pieces. sunspots may discipline just want to test, perhaps, this is just a joke, but, since then, sunspots do not trust trainer, no longer trust anyone, no longer look like electricity, no longer ran as high winds, no longer covetous, nor the majestic hh
thus think of our leadership. As a manager, your beliefs and evaluation, subordinates may affect your life journey. between administrators and managers, there is an invisible atmosphere, believe the tragedy will be staged sunspots.
eyes sometimes be managers, managers on behalf of justice, order and truth. If the manager's words and actions out of the box, joke after a fire, leave really, true when false, will give a misleading by managers, he does not know what is true and what is false, he had lost the standard measure of authenticity. And the manager is the image manager will be greatly reduced, speaking inconsistent words and deeds, moody, not at the right time to give the right praise and punishment, so not only are managers confidence in the work against, and sometimes even change his attitude towards life. < br> managers ah, please caution your power bar, power must not go wild with your fool your subordinates ah!
29, Ming Shen Gua debate times
Song in, told a story: Song Wei Cao famous Tibetan army once marched and fought wins first battle report, the enemy fled. Cao Wei deliberately ordered his soldiers to drive a large number of cattle seized by a walk back. sheep go very slow, large forces fell back. It was recommended to Cao Wei, accept this proposal, nor any explanation, just keep the army sent to scout the Tibetan movement. Tubo army fled in a panic tens of miles, to listen to probe reports that could not bear to throw sheep Cao Wei, resulting in not a military crunching formation, U-turn back to it, ready to attack Cao Wei forces.
Cao Wei received the information, let teams go more slowly, reaching a favorable terrain, they will rectify the troops, array against them. When the army arrived at the Tibetan When Cao Wei sent sent a message to the other commander: run tired, very happy to accept the recommendation of Cao Wei. other Tibetan army after a pause, Wei Cao also sent their commander said, ; so the two sides lined up to go to war, only one round, put the Tibetan army defeated play.
then told his men before Cao Wei: one to the one, after all, a hundred miles away ah! I come all the way to kill the following order and immediately to the Tibetan army at war, they will rely on an elan raid came a desperate battle, the outcome is difficult given the two sides; only allow them to In the long march a little rest after fatigue, paralysis of legs and feet, and your spirit is lost after the war is to achieve its eradication. situation. If you own an edge, how can the opponent out of the area of competition is certainly no better, the key is often a toss-up, you beat the competitors, there is nothing for sure, the market also can not see how favorable their company, how do?
the most important job is to collect a competitor's business intelligence, which you make clear judgments is very important. In order to maintain their advantage in world trade, the U.S. government FBI at all costs even sent a spy to the States to collect business intelligence on other countries. When all have gathered the required information, the market did not expect the development of their situation there how to do? it to make a false impression to confuse the enemy, let him move themselves to act in the desired direction.
would take the market leader is an excellent leader, but to create market opportunities for the leader is great people!
enemy is strong, do not rush to invade, shall compliment generous gift of words and weakness, so proud, to be exposed shortcomings, take advantage of time and then break it.
30, foresight
knowledge, that understanding. From the point of view the depth of thinking, knowledge is a human vision is to anticipate the development of things and the understanding of the depth.
once a suburb of the two companies want to invest in real estate, and factions of the hand to investigate the situation there. Results A business person in the study after , the company reported that: rare, but there elegant environment, people are tired of the hustle and bustle of the city, where the placement will be like life. some joy, do more is in full swing. So B is a wise business investment.
A short-sighted business people, only to see the immediate appearance of things, and B are far-sighted business people, from the appearance in the foreseeable future . B Company's vision is much higher than the former. If a company like A business leader, like myopia, then his actions are likely to be short-term behavior, such as the B company that extraordinary experience, long-term view point, will enable enterprises to obtain long-term interests.
really be successful, must learn to think and not follow the old system.
31, does not necessarily put the tiger back to the mountain
viceroy, Yuan Hou, led the seven hundred cavalry, Ji Ben Gerong hit squad at the Ministry of tens of thousands of Korean buildings. He alone in the hinterland of the enemy in depth, with an elan, building away from the headquarters of South Korea more than a hundred years to the Department , the Korea House, a five-thousand troops at once to defeat, and also caught a lot of prisoners. Hou Yuan did not capture when the other things are sent back to them. Hou Yuan's Department will advise him not to Fanghuguishan, to avoid increasing the strength of the enemy. Hou Yuan explained to the soldiers around him: I have few public, in any case can not fight each other strength to fight consumption. I will set free prisoners, using a divide meter, so that Korea House on their suspicious, hesitant, so that our military will be able to take the opportunity to capture the enemy city. heard this, did he realize.
Hou Yuan approved the release of prisoners is estimated that South Korea soon return to thistle occupied floor, the city, led the cavalry will follow the night, before dawn to go against it. Korea House has been accepted When these men had prisoners of war, a bit worried, when Hou Yuan Then came the siege, they suspect that these soldiers were put back to Hou Yuan when the should be. He suspected, fear, the fear and flee, abandon the city not far away, it was Hou Yuan cavalry units to catch up to the captured.
leads the way as a team, sometimes in order to achieve victory in the competition really need some strategy. disadvantaged in their time, using the collapse of the morale of the other party, destroy opponents unity is indeed a wonderful chess move. And as a leading enterprise in the market for a large number of competitors are eyeing you, especially as a business manager, people might be depth analysis of what your research is your hobby, then take a number of targeted strategies, if you do not take precautions, and South Korea might have encountered the same building.
is important to understand the opponents, and sometimes they really understand their own more critical analysis.
order to develop goals and objectives, a manager must work within the company as well as external market conditions quite well Caixing.
32, the cat catching mice
more people to catch a mouse, specially good at catching mice get back to a cat, cat good at catching mice, but also like to eat chicken, the results of Yue people were arrested in the optical mouse , but chickens depleted, his son hijacked the cat wants to eat chicken, his father said: Our wall damage our furniture, we will not get rid of them starved, it must get rid of them! no big deal not something to eat chicken, and cold and far away from the hungry a mile! Red, the leader of the talent is not demanding perfection, no one is inevitable that some small problems, as long as harmless, so why care about it too much? most important thing is that his greatest advantage, how can the interests of enterprises. For example, the United States has a famous inventor Luo Tena, although alcoholism, but Ford still offer their sincere to the work of Ford, and finally, the development of this artificial Ford has achieved a lot.
modern management ideas to implement functional analysis of human : not without faults mediocre River writing something, or is the top crown back Sun. local people stopped the chair Sun corona, tell him to set the benefits of salt, Sun Mian explained: However, if too much salt, not sell, will be disastrous three years later, the. salt from three decades, the local increase in criminal cases, bandits thieves, lord greatly increased taxes and other than in the past. because of transportation, marketing is not smooth, increasing the salt accumulation, loss of balance a lot of salt, many are broken the production. At this time, people began to understand, where salt is indeed a scourge construction.
momentary interests of the obvious, people often seeks profit without considering the consequences. This phenomenon, ancient and modern alike. see what line of business to make money, rush to the previous result, gain an advantage over those who may be able to profit, into the often disastrous footsteps. This example can be said to be innumerable.
as a business operator, in developing a management decision, they must Considering various factors, and not be blinded by the interests of the moment.
a team leader must learn to play a collective force, in particular the fate of the decision to work off when business. must not mind a moment because of fever, patted his head on the development of a wrong decision and ruin his life s work operations.
decisions racking our brains, conductor and each of the offerings, making mistakes thigh, tracing the ass when you shoot. this need to reflect on the.
34, the State of Qi
good a hunter who likes hunting, spend a lot of time to go hunting, the result is nothing, went home and felt unworthy of the family, go out and feel sorry for neighborhood friends, He carefully pondering why one can not always hunting prey, and finally to understand is that dog is not good, but because the poor can not get a good family dog, so he wanted to return to their fields to cultivate, harvest will have to buy a had the dogs, had to wait until there is a hound, it is easy to capture the beast, to achieve their aspiration to become a good hunter.
improve its thing? This may be more important issue.
many companies, employees hard every day till night, every day is also the leader of overtime and overtime, but unfortunately that do not increase efficiency? Why? infrastructure did not play well, low staff skills, management system is imperfect, and so on, are likely to be the root.
devotion entrepreneurs on business operations can only think about this question constantly repeated, and explore the answer, and finally can be successfully implemented.
order to achieve the time being, take a walk and the ideal way to relax the back, sometimes it is wise performance.
35, does not excuse a young man from a poor family out
GONGSUN Hong Han Dynasty, and later honored as the prime minister, but life is still very frugal, eating only one meat dish, cover only the ordinary quilts to sleep. For this reason, Minister Han Ji reference to a book, criticism GONGSUN Hong ranked Excellencies, there is considerable salary, but only an ordinary quilt cover, essentially was a trick to fame, the purpose of defrauding Jian Pu Qinglian reputation.
GONGSUN Hong Han asked: Ji say Exactly. Manchao Minister, the best friendship he and I, and most know me. Today, he accused me in front of everybody's face, it hit my point. I ranked only cover Sangong quilts, as living standards and the common people, indeed deliberately pretend to be clean in order to put names to catch a transcript. If not, Ji loyal to me, Your Majesty will hear how this criticism? These remarks, they started to feel He is humility, the more respect for him.
GONGSUN Hong face of accusations and Han Ji inquiry, not an excuse, and all admit that this is how a kind of wisdom it! Ji accused him of a very clever trick, without any excuse, admit that fame. This fact shows that at least their reduce the amount of charges. GONGSUN Hong's genius, but also because of the National People's Congress accused his praise that he is is Qing name just a personal hobby, not hurt.
to retreat, which is a great wisdom. especially the leaders, if used well in this regard, more benefit. As a team leaders, by members of the public at least, the degree of concern within the team will certainly be higher than the average person. and some people may know and like the situation less chaotic conclusion, and sometimes there will be some trumped up charges added to the head, this time you go to excuse, but will make people think you are a guilty conscience, even if the end is also very likely to have been clarified others a bad impression, not to mention sometimes you really will inadvertently make mistakes.
noncommittal on the matter is not , things will get to the bottom end of the day, when you do not get more people to respect it? what small mistakes is no big deal acknowledged, but people will think you are noble character, the courage to admit its mistakes more likely to get everyone's understanding And an honorable person even where the wrong can go wrong?
not argue self-evident, an excellent public relations skills.
operations such as flood control, as required to avoid the enemies in the spotlight, as the ease flow; on weak enemy attack its weaknesses, as ...
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